Customize your profile
Your profile is the face of you inside Convay. A few quick tweaks make it easier for teammates and guests to recognize you in meetings, find you in search, and trust the invites that land in their calendars.
Think of this page as your “set it once, benefit every day” checklist.
Getting there
Sign in, click your avatar (top-right), and open Profile & Preferences. You’ll see everything—identity, language, meeting link, devices, notifications—in one place.
Open your profile
Click your avatar in the top-right corner of Convay, then choose Profile & Preferences.
Review the tabs
You’ll find Identity, Language, Meeting link, Devices, Recording & AI, Notifications, Calendar & Hours, Security in one view.
Make it you
Start with the basics: a clear headshot and the display name you actually use. If your org is large, adding a department or function (“A. Rahman — Finance”) helps moderators route questions and approvals.
- Upload a recent, well-lit headshot—face centered, no heavy filters.
- Use the name colleagues recognize (e.g., “Nadia Hasan” or “N. Hasan”).
- Add department or function in your display name when useful.
- Keep job title and organization current—they appear in invites and participant lists.
- If your name is often mispronounced, add a short phonetic hint in the profile note.
Speak the right language (literally)
Convay supports Bangla and English across the app, captions, and transcripts. Pick your App language and set Caption/Transcript defaults—Bangla↔English is fully supported.
Language & captions
Choose your interface language, then select caption and transcript defaults. For bilingual teams, Bangla audio with English captions (or the reverse) works well.
Time zone & date format
Confirm your time zone and preferred date format so scheduled meetings and calendar invites show the right local time—for you and your guests.
Claim your meeting identity
If you run recurring 1:1s or office hours, claim a personal meeting link/ID. It’s easier to share, and people remember it.
- Choose a simple personal link (e.g., convay.com/meet/yourname) if your plan allows.
- Keep Lobby on for external calls; you can relax it for internal 1:1s.
- If your organization requires watermarking, enable Name watermark so shared content is clearly attributed.
Set device defaults once
Pick your microphone and speaker (headset recommended), then test. Choose your camera and decide whether HD should be on by default—turn it off if you often work on low bandwidth.
Audio
Select your preferred microphone and speaker, then use the built-in test. Enable noise suppression to keep typing, fan, and background chatter out.
Video
Pick your primary camera and decide if HD should be the default. Turn HD off when you’re often on mobile data or unstable networks.
Background
Choose Blur or an approved image. If your org restricts custom images, you’ll still see blur and basic options.
Recording, transcripts, and consent
Decide your stance before you’re under pressure in a live call. If your team relies on AI summaries, enable Transcripts by default.
- Keep Ask before recording on if you meet with external guests.
- Check where recordings and transcripts are stored—cloud, on-prem, or your org’s storage—so you know where to find and share them.
- If AI summaries are enabled, confirm which meetings should auto-generate notes and which should stay off the record.
Notifications that help (not distract)
Pick how you want reminders: desktop, email, or both. Turn on mentions and file-share alerts so you don’t miss action items between meetings.
Reminders
Enable pre-meeting reminders that work for you—10 minutes before is a good default. If you hate email clutter, lean on desktop and calendar alerts instead.
Between meetings
Keep alerts on for @mentions, direct messages, and file shares so follow-ups don’t get lost between sessions.
Connect your calendar and set hours
Link Outlook or Google for one-click scheduling and automatic join links. Define working hours to nudge colleagues toward reasonable times.
- Connect your main work calendar (Outlook or Google) for automatic Convay links.
- Set your working hours so scheduling tools avoid early-morning or late-night slots.
- Sync Out of office so Convay can auto-decline when you’re away instead of leaving invites unanswered.
Keep it private and secure
If your org hasn’t enforced SSO, turn on two-factor authentication. Review what profile fields are visible to external guests.
Security
Enable Two-factor authentication (2FA) if available. Check signed-in devices and sign out anything you don’t recognize.
Profile visibility
Review what external guests see: name, photo, title, and organization. Some fields may be locked by IT; if you can’t edit them, that’s by design—ask your admin.
Quick fixes to common hiccups
Camera or mic missing?
Check browser/app permissions and your OS privacy settings, then reselect the device in Convay.
Wrong time zone on invites?
Update Time zone here and in your connected calendar, then reschedule affected meetings.
Backgrounds not available?
Your org may restrict custom images—choose Blur and check with IT if you need more.
Name/photo won’t update?
Your identity is probably synced from SSO/SCIM—changes must happen in your identity provider. Contact your admin.
A minute now, hours saved later: once your profile is set, people recognize you, join links “just work,” captions appear in the right language, and your decisions are tied to a consistent identity.
